Phone consultation hour
Available Monday to Friday
From Monday to Friday, our diabetes nurses are available during the scheduled call hours. You can call between 11:00 AM and 12:00 PM at the following number: 088 – 280 72 77.
Good to know
Questions about your diabetes
You can ask about anything related to your diabetes care - such as your glucose levels or insulin pump settings.
Who answers the phone?
You’ll be connected to the on-call diabetes nurse when you call.
Emergency line
For urgent medical questions, we have an emergency line that is available 24 hours a day.
Other ways to get in touch
You can also reach out by email or get in touch with the Diabeter reception desk for assistance.
What can you call about during the scheduled call hours?
The scheduled call hours are for asking questions directly to a diabetes nurse about your diabetes care. This may include topics such as: your glucose levels, insulin pump settings, the amount of insulin you’re using
If you have questions about your blood sugar or insulin dosage, we kindly ask that you upload data from your sensor or glucose meter beforehand. This helps us support you more effectively.
Please note: The scheduled call hours are only for people with type 1 diabetes who are currently under treatment at Diabeter. If you are 18 years or older, you should call yourself. If you are under 18, your parents may call on your behalf.
Who will you speak to?
The person who answers the phone during the scheduled call hours may vary. You’ll be connected to the diabetes nurse currently on duty, which is not necessarily your regular care provider. This colleague has access to your Diabeter medical file and can offer appropriate advice based on your treatment history.
The emergency line
For urgent medical questions, don’t wait for the scheduled call hours—call the Diabeter emergency line right away. The emergency line is available 24 hours a day, all year round at: 088 - 280 72 77. Even at night and on weekends, you can speak directly with a diabetes nurse or medical specialist.
Other ways to contact Diabeter
You can also email your personal care team at Diabeter. In most cases, you’ll receive a response within two working days.
To reschedule or book an appointment, please contact the Diabeter reception desk. Important:
Always include the full name and date of birth of the person your question or comment is about in your email.
Please note: Both the scheduled call hours and the emergency line are only available to individuals who are currently under treatment at Diabeter.
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